The trained advisors and technicians at Jaguar Franchised Importers have unrivalled experience, knowledge, and skills. What’s more, all Jaguar Franchised Importers use state-of-the-art equipment in up-to-date workshop environments.
BEFORE THE WORK BEGINS
The people, the equipment, the knowledge
When contacting a Jaguar Franchised Importer, you get immediate access to highly qualified people. All Service Advisors undergo expert training to ensure they have the knowledge and skills to deal with our drivers' requests.
Electronic parts catalogue
Jaguar Franchised Importers have access to the constantly updated Electronic Parts Catalogue. This comprehensive database system allows staff to securely input your vehicle details and view the correct part listing for your Jaguar, eliminating the risk of any mix-ups when it comes to ordering parts that are for a wrong variant or model line.
Worldwide inventory system
If there is a need to order a part for your Jaguar, all Jaguar Franchised Importers have access to our worldwide inventory system. If the part is not in stock, the inventory system can be used to find it elsewhere and order it.
Jaguar Franchised Importers use cutting-edge diagnostic equipment that communicates with your car to help locate and rectify problems. The advanced software not only finds potential issues, but provides the service technician with suggestions and tools to help resolve them. Guesswork is eliminated.
WHILE THE WORK IS UNDERWAY
What happens when your car is with us
With any service work, the correct tools and techniques are used on your Jaguar. Detailed, factory approved procedures are followed to ensure that all work is completed correctly. Many of the tools used have also been specifically created for use on a Jaguar, minimising the risk of incorrect fitting or damage to your vehicle.
Only qualified technicians are allowed to work on your Jaguar. They undergo continual training on Jaguar approved tools, equipment, technology, and techniques suitable for your vehicle. They also have unique access to help and technical support from Jaguar development and product engineers.
Use of genuine Jaguar parts and accessories
Genuine Jaguar Parts and Accessories have been designed specifically to comply with our high standards of safety and reliability. They provide the best solution for all service and maintenance needs. In addition, any genuine part or accessory that is purchased or provided by a Jaguar Approved Service Centre or Retailer will be covered by warranty.
Customer convenience Jaguar Approved Service Centres deliver the highest standards of customer care by offering a range of convenient services including, for example, a courtesy car or home pick-up and drop-off (subject to availability).
This dedication to customer care is one reason why we consistently win customer service awards from organisations such as J.D. Power & Associates and BusinessWeek.
AFTER THE WORK IS COMPLETE
No unpleasant surprises
After undergoing the work in a clean and state-of-the-art workshop environment, your Jaguar will return to you free of unpleasant surprises such scratches and dents.
Transparent pricing and invoicing
When it comes to invoicing for work carried out on your car, we believe passionately in transparency. In short, there will be no hidden costs on your bill.
All service work carried out by an Jaguar Franchised Importers is supported by your vehicle warranty (provided it was undertaken within your warranty period). Furthermore, all Genuine Parts used are covered by an approved parts warranty.
The Jaguar stamp
Regular servicing with an Jaguar Franchised Importer will give your vehicle benefit of an approved Jaguar service history. This not only helps prolong the wellbeing of your Jaguar, but can also help maintain a competitive resale value.