INCONTROL CONNECT FAQS
CONNECT FAQS
Please select a category or question below.
WI-FI HOTSPOT
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Q: What is WI-FI hotspot?
A: Wi-Fi Hotspot delivers a 3G/LTE (depending on model) Wi-Fi hotspot in your car. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the internet using an in-car 3G/LTE connection. It utilises the roof mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle. -
Q: Will Wi-Fi Hotspot provide a continuous Wi-Fi connection whilst on the move?
A: Wi-Fi Hotspot operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, but will not operate in areas where no mobile phone network exists. -
Q: Do I need a SIM for my Wi-Fi Hotspot hotspot?
A: Yes. The system requires a separate SIM card with a data plan/allowance to work. The system provides mobile internet in the car for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle". -
Q: What type of SIM do I need to provide?
A: You need a "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIMs". This will be a different SIM card to that fitted in your mobile phone. For InControl Touch, the required SIM card is a 2FF mini SIM card, while for InControl Touch Pro a 3FF micro SIM card is needed. -
Q: Does my SIM need to provide a data plan?
A: Yes, your SIM should have a data allowance for your Wi-Fi Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data. -
Q: Does Jaguar Land Rover have a preferred SIM provider?
A: At present Jaguar Land Rover does not have a preferred data plan provider. You can obtain a Data only SIM card from a variety of sources. Data SIMs & plans are available from all major mobile service providers. -
Q: Can I use the data from the mobile phone plan that I already have?
A: This depends on the mobile service provider and type of the plan you have. Some providers offer "shared plans" where you can get an additional SIM for your Wi-Fi Hotspot and attach it to your shared plan. This means that your Wi-Fi Hotspot and your mobile phone consume the data from the shared allowance and you will get 1 bill. -
Q: Can I order Wi-Fi Hotspot on its own, or is it linked to other options?
A: At present Wi-Fi Hotspot is a linked feature with InControl Connect/Connect Pro. Wi-Fi Hotspot can only be specified on vehicles fitted with InControl Connect/Connect Pro. -
Q: What type of networks does Wi-Fi Hotspot operate on?
A: Wi-Fi Hotspot operates on 3G/LTE networks.
INCONTROL APPS
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Q: What is InControl Apps?
A: InControl Apps presents a vehicle optimised, interactive set of well known apps on your vehicle's infotainment screen via a dedicated USB port. Once connected, a comprehensive selection of apps enabling media streaming, cloud-based services, location based services and more will be accessible via the vehicle dash mounted touch screen. -
Q: How do I purchase InControl Apps?
A: InControl Apps must be selected when the vehicle is ordered as the hardware can only be fitted at the factory. -
Q: Can I buy InControl Apps for my current vehicle?
A: Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored. -
Q: I have purchased a used Jaguar which has InControl Apps fitted. Am I able to connect my smartphone?
A: Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored. -
Q: Can I download apps available for other regions?
A: By changing your region in the Options tab of the smartphone app you will be able to see apps available to users in other regions. You will only be able to download these apps if they are also available in your region. Note: app availability does not guarantee that your language preferences will be available. -
Q: How much does InControl Apps cost?
A: There is a one off cost for the InControl Apps system as hardware must be fitted at the factory. Check with your local Retailer for the cost. The InControl App is available free of charge on both Google Play and the Apple App Store. Some 3rd party apps may require a purchase or subscription. -
Q: Can I have InControl Apps on any Jaguar vehicle?
A: InControl Apps must be selected when ordering your vehicle as hardware must be fitted at the factory. Check with your local Retailer for vehicle availability. -
Q: What do I need before I can use InControl Apps?
A: You will need a vehicle equipped with InControl Apps, a supported smartphone and the USB cable that came with your phone. It is highly recommended that replacement cables are purchased from your mobile phone manufacturer e.g. iPhone Lightning cables from Apple inc. -
Q: Are tablet devices supported?
A: Not at this time. -
Q: Is my handset compatible with InControl Apps?
A: Visit the owners section of www.jaguar.com and follow the steps to see whether you handset is compatible. -
Q: Should I update my iPhone Software?
A: InControl Apps works best with the latest operating software (Apple iOS 8+). -
Q: How do I install Jaguar InControl apps on my smartphone?
A: Depending on your device visit the Apple App Store or go to Google Play on your smartphone. Search 'InControl Apps' and select Jaguar InControl Apps from the list of results. If unsure, InControl Apps can be identified by the publisher marked as Jaguar and features the Jaguar logo. Select install and accept the permissions to begin installation. Once installed, open the app for a brief tutorial. -
Q: Should I download InControl Apps and any updates via Wi-Fi?
A: InControl Apps and any updates can be downloaded over a 3G connection. Downloading over Wi-Fi is recommended to reduce data costs and ensure a good connection. -
Q: How will I know when new apps become compatible?
A: A list of current compatible apps is regularly updated and automatically shown in the smartphone app. -
Q: How do I install a compatible app?
A: Open Jaguar InControl Apps on your smartphone and scroll through the 'Not installed apps' list until you find the app you wish to install. Depending on your device, selecting this app will take you to Apple's App Store or to Google Play. Download and install as normal. The new app icon will appear in the "installed" section when you next connect your smartphone to your vehicle. -
Q: Why aren't all my apps available on InControl Apps?
A: Only apps that have been through Jaguar's approval process are available to use with InControl Apps. -
Q: I've updated my phone and now InControl Apps doesn't work
A: Every effort is made to ensure that InControl Apps is compatible with the latest operating systems. Try reinstalling the smartphone app on your device. -
Q: Will InControl Apps still work when the vehicle is in motion?
A: For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving. -
Q: Do I have to create an account to use some apps?
A: It is strongly recommended that upon downloading any third party application from the Google Play or Apple App Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle. -
Q: I made a phone call and I had to unlock my iPhone before I could use InControl Apps again. Why?
A: This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings>General>Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock. -
Q: When I connect my phone to the vehicle, I always get a popup on the device to allow the connection. How do I stop this from happening?
A: On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle. -
Q: Does InControl Apps use Mobile Data?
A: Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan. -
Q: When I use voice interaction, why does my cluster show a phone call in progress?
A: When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones. -
Q: Which connection cable do I require?
A: You will be able to use the USB cable that came with your phone. If you are not in possession of this cable, a USB to Lightning (for iPhone) or USB to Micro-USB (for most Android phones) will be required. It's recommended that a replacement cable is purchased from your phone manufacturer. -
Q: Which USB port should I use?
A: InControl Apps uses a dedicated USB port which is labelled with the InControl Apps icon. -
Q: Where should I stow my device when connected to InControl Apps?
A: Stowage of your device should be near to the dedicated InControl Apps USB port. -
Q: Do I need to start the app before connecting to the vehicle?
A: No, for iPhone if the app is not already running, you will be given a phone prompt to allow the app to open. If using an Android phone, you can select 'Always Allow' when prompted which will forego all future prompts. Remember, your phone will need to be unlocked when connecting . There should be no need for further phone interaction once your device is connected. -
Q: InControl Apps is installed on my device but it won’t connect to the vehicle.
A: When connecting a phone, a prompt will appear on the touch screen for "view" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owners section of jaguar-me.com. Also make sure the audio volume on the phone and vehicle is turned up. -
Q: My phone is connected and i can see the apps but there's no audio coming through the cabin speakers. how do i connect to Bluetooth?
A: When connecting a phone, a prompt will appear on the touch screen for "view" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owners section of jaguar-me.com. Also make sure the audio volume on the phone and vehicle is turned up. -
Q: Is it possible to have InControl Apps on more than one smartphone?
A: Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the touch screen. Though only one device can be connected at any one time. -
Q: What happens if there is no data connection?
A: When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function. -
Q: What support is there for queries about InControl Apps?
A: You can use the existing support channels such as the Customer Relationship Centre (CRC) and your local Retailer. -
Q: I have updated to IOS 9, why do I now have to go through an approval process before I can use a new app in the car?
A: This is a new security feature introduced by Apple for the iOS 9 update. All third party apps, except the three virtual apps - Calendar, Music and Contacts, will now require approval. -
Q: What happens if I don’t update to iOS 9?
A: This approval process is for any iPhones running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However we still recommend that you set up the app before you connect to the vehicle.
Please note that once updated, a phone cannot restore a previous iOS version.
Can't find what you're looking for?
As we roll out InControl, specific features described may be optional and market or powertrain dependent. Please consult your local Jaguar retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require a further subscription after the initial term advised by your retailer. Mobile connectivity cannot be guaranteed in all locations.